Refund Policy | Happy Tails & Yev™
Effective Date: February 02, 2026
At Happy Tails & Yev™, we deeply care about the satisfaction of you and your pet. If something isn’t right, we’re here to help!
1. Return Eligibility
You may request a return within 30 days of delivery.
To be eligible for a return:
— Items must be unused, in their original packaging, and in the same condition as received
— Proof of purchase is required
Customers located in European Union also have the right to withdraw from their purchase within 14 days without providin a reson (EU consumer law).
2. Non-Returnable Items
The following items are not eligible for return:
— Personalized or custom-made products
— Items marked as final sale
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
— Refunds are issued to the original payment method
— Processing typically takes 5–10 business days
Please note that shipping fees are non-refundable.
Your bank or payment provider may require additional time to post the refund.
4. Exchanges
If your item arrives defective or damaged, please contact us within 7 days of delivery, and we will gladly arrange a replacement where applicable.
5. Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
6. Contract Us
To initiate a return or for any questions regarding refunds, please contact us at: